FCC Consumer Complaints – 3 April 2020
Introduction
The Federal Communications Commission recorded 635 consumer complaints on 3 April 2020 relating to telecommunications services, complaint volume fell from 696 complaints the day before. Reports were received from 48 states and territories, with Texas recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 277 complaints.
Key statistics
- Total complaints
- 635
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (277)
- Most reported state/territory
- Texas (63)
Where the complaints came from
On 3 April 2020, the 635 complaints recorded by the Federal Communications Commission were reported from 474 cities across 48 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 63 | 9.9% |
| California | 53 | 8.3% |
| Florida | 46 | 7.2% |
| New York | 33 | 5.2% |
| Pennsylvania | 29 | 4.6% |
| Arizona | 26 | 4.1% |
| Illinois | 25 | 3.9% |
| New Jersey | 24 | 3.8% |
| Georgia | 23 | 3.6% |
| North Carolina | 22 | 3.5% |
| Other states and territories | 291 | 45.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 366 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 366 | 57.6% |
| Internet | 172 | 27.1% |
| TV | 82 | 12.9% |
| Radio | 8 | 1.3% |
| Accessibility | 6 | 0.9% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
366 complaints were recorded in this category, representing 57.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 277 | 75.7% |
| Billing | 29 | 7.9% |
| Availability (including rural call completion) | 19 | 5.2% |
| Number Portability (keeping your number if you change providers) | 14 | 3.8% |
| Equipment | 12 | 3.3% |
| Interference (including signal jammers) | 6 | 1.6% |
| Privacy | 5 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
172 complaints were recorded in this category, representing 27.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 36.6% |
| Billing | 43 | 25.0% |
| Speed | 40 | 23.3% |
| Interference | 15 | 8.7% |
| Equipment | 6 | 3.5% |
| Privacy | 5 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
82 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 56.1% |
| Availability | 19 | 23.2% |
| Indecency | 10 | 12.2% |
| Loud Commercials | 4 | 4.9% |
| Interference | 3 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.