FCC Consumer Complaints – 6 April 2020
Introduction
On Monday, 6 April 2020, 654 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 246 complaints the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 654
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (258)
- Most reported state/territory
- California (69)
Where the complaints came from
Reports recorded on 6 April 2020 show 654 complaints originating from 492 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 10.6% |
| Texas | 51 | 7.8% |
| Florida | 46 | 7.0% |
| New York | 32 | 4.9% |
| Iowa | 28 | 4.3% |
| North Carolina | 26 | 4.0% |
| Colorado | 22 | 3.4% |
| Michigan | 22 | 3.4% |
| Arizona | 21 | 3.2% |
| Illinois | 21 | 3.2% |
| Other states and territories | 309 | 47.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 381 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 381 | 58.3% |
| Internet | 162 | 24.8% |
| TV | 94 | 14.4% |
| Radio | 10 | 1.5% |
| Accessibility | 4 | 0.6% |
| Emergency | 3 | 0.5% |
Phone complaints
381 complaints were recorded in this category, representing 58.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 258 | 67.7% |
| Billing | 54 | 14.2% |
| Equipment | 23 | 6.0% |
| Availability (including rural call completion) | 22 | 5.8% |
| Number Portability (keeping your number if you change providers) | 9 | 2.4% |
| Privacy | 7 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.0% |
| Interference (including signal jammers) | 2 | 0.5% |
| Junk Faxes | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
162 complaints were recorded in this category, representing 24.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 37.0% |
| Billing | 60 | 37.0% |
| Speed | 17 | 10.5% |
| Privacy | 10 | 6.2% |
| Interference | 9 | 5.6% |
| Equipment | 6 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
94 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 53.2% |
| Availability | 24 | 25.5% |
| Indecency | 7 | 7.4% |
| Equipment | 6 | 6.4% |
| Interference | 4 | 4.3% |
| Loud Commercials | 2 | 2.1% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.