FCC Consumer Complaints – 10 April 2020
Introduction
A total of 689 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 10 April 2020, complaint volume increased from 687 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 315 complaints.
Key statistics
- Total complaints
- 689
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (315)
- Most reported state/territory
- California (79)
Where the complaints came from
Across 495 cities in 47 states and territories, a total of 689 complaints were recorded on 10 April 2020. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 24 of the 33 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 79 | 11.5% |
| Florida | 58 | 8.4% |
| Texas | 52 | 7.5% |
| New York | 45 | 6.5% |
| Arizona | 36 | 5.2% |
| Kentucky | 33 | 4.8% |
| Illinois | 30 | 4.4% |
| Ohio | 24 | 3.5% |
| Pennsylvania | 24 | 3.5% |
| North Carolina | 23 | 3.3% |
| Other states and territories | 284 | 41.2% |
Location highlight
A large share of complaints in Kentucky originated from Frankfort, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 410 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 410 | 59.5% |
| Internet | 163 | 23.7% |
| TV | 101 | 14.7% |
| Radio | 11 | 1.6% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
410 complaints were recorded in this category, representing 59.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 315 | 76.8% |
| Billing | 48 | 11.7% |
| Equipment | 14 | 3.4% |
| Availability (including rural call completion) | 11 | 2.7% |
| Number Portability (keeping your number if you change providers) | 10 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.2% |
| Interference (including signal jammers) | 3 | 0.7% |
| Privacy | 3 | 0.7% |
| Junk Faxes | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
163 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 36.8% |
| Billing | 48 | 29.4% |
| Speed | 40 | 24.5% |
| Interference | 6 | 3.7% |
| Equipment | 5 | 3.1% |
| Privacy | 4 | 2.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
101 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 57.4% |
| Availability | 20 | 19.8% |
| Indecency | 17 | 16.8% |
| Loud Commercials | 4 | 4.0% |
| Equipment | 1 | 1.0% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.