FCC Consumer Complaints – 11 April 2020
Introduction
The Federal Communications Commission recorded 314 consumer complaints on Saturday, 11 April 2020 relating to telecommunications services, this represented a decline from the 689 complaints recorded the previous day. Complaints were reported across 42 states and territories, with Ohio slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 314
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (117)
- Most reported state/territory
- Ohio (39)
Where the complaints came from
Reports recorded on 11 April 2020 show 314 complaints originating from 233 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Ohio, where Grove City accounted for 33 of the 39 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Ohio | 39 | 12.4% |
| California | 35 | 11.1% |
| Texas | 27 | 8.6% |
| New York | 20 | 6.4% |
| Pennsylvania | 19 | 6.1% |
| Florida | 18 | 5.7% |
| Arizona | 12 | 3.8% |
| Michigan | 9 | 2.9% |
| New Jersey | 9 | 2.9% |
| Louisiana | 8 | 2.5% |
| Other states and territories | 118 | 37.6% |
Location highlights
- Complaints in Ohio were heavily concentrated in Grove City, which accounted for the majority of reports within the state.
- California had the widest distribution of complaints, with reports originating from 30 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 173 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 55.1% |
| Internet | 78 | 24.8% |
| TV | 45 | 14.3% |
| Radio | 8 | 2.5% |
| Accessibility | 5 | 1.6% |
| Emergency | 5 | 1.6% |
Phone complaints
173 complaints were recorded in this category, representing 55.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 117 | 67.6% |
| Billing | 19 | 11.0% |
| Equipment | 18 | 10.4% |
| Availability (including rural call completion) | 10 | 5.8% |
| Interference (including signal jammers) | 3 | 1.7% |
| Privacy | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
| Number Portability (keeping your number if you change providers) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
78 complaints were recorded in this category, representing 24.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 35.9% |
| Availability | 27 | 34.6% |
| Speed | 19 | 24.4% |
| Interference | 2 | 2.6% |
| Privacy | 2 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Availability | 14 | 31.1% |
| Loud Commercials | 9 | 20.0% |
| Privacy | 2 | 4.4% |
| Indecency | 1 | 2.2% |
| Interference | 1 | 2.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.