FCC Consumer Complaints – 24 April 2020
Introduction
The Federal Communications Commission recorded 739 consumer complaints on 24 April 2020 relating to telecommunications services, this was higher than the 687 complaints recorded the previous day. The complaints came from 50 states and territories, without one location accounting for a clearly higher number of reports. The largest number of complaints related to Unwanted Calls, with 345 complaints.
Key statistics
- Total complaints
- 739
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (345)
Where the complaints came from
Reports recorded on 24 April 2020 show 739 complaints originating from 532 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 69 | 9.3% |
| Florida | 69 | 9.3% |
| Texas | 64 | 8.7% |
| New York | 55 | 7.4% |
| Pennsylvania | 29 | 3.9% |
| Georgia | 26 | 3.5% |
| North Carolina | 25 | 3.4% |
| New Jersey | 25 | 3.4% |
| Ohio | 24 | 3.2% |
| Virginia | 23 | 3.1% |
| Other states and territories | 330 | 44.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 466 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 466 | 63.1% |
| Internet | 166 | 22.5% |
| TV | 90 | 12.2% |
| Radio | 9 | 1.2% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
466 complaints were recorded in this category, representing 63.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 345 | 74.0% |
| Billing | 46 | 9.9% |
| Availability (including rural call completion) | 22 | 4.7% |
| Equipment | 20 | 4.3% |
| Number Portability (keeping your number if you change providers) | 14 | 3.0% |
| Privacy | 6 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.1% |
| Junk Faxes | 4 | 0.9% |
| Interference (including signal jammers) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
166 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 36.7% |
| Billing | 56 | 33.7% |
| Speed | 30 | 18.1% |
| Interference | 11 | 6.6% |
| Privacy | 5 | 3.0% |
| Equipment | 3 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 46.7% |
| Availability | 22 | 24.4% |
| Equipment | 9 | 10.0% |
| Indecency | 9 | 10.0% |
| Loud Commercials | 6 | 6.7% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.