FCC Consumer Complaints – 25 April 2020
Introduction
On Saturday, 25 April 2020, 318 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 739 complaints recorded the previous day. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 132 complaints.
Key statistics
- Total complaints
- 318
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (132)
- Most reported state/territory
- California (41)
Where the complaints came from
A total of 318 complaints were recorded on 25 April 2020, with reports originating from 262 cities in 42 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 12.9% |
| Texas | 35 | 11.0% |
| Florida | 26 | 8.2% |
| New York | 20 | 6.3% |
| Pennsylvania | 17 | 5.3% |
| New Jersey | 13 | 4.1% |
| Illinois | 11 | 3.5% |
| North Carolina | 11 | 3.5% |
| Arizona | 10 | 3.1% |
| Colorado | 10 | 3.1% |
| Other states and territories | 123 | 38.7% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 185 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 185 | 58.2% |
| Internet | 93 | 29.2% |
| TV | 37 | 11.6% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Radio | 1 | 0.3% |
Phone complaints
185 complaints were recorded in this category, representing 58.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 132 | 71.4% |
| Equipment | 14 | 7.6% |
| Billing | 12 | 6.5% |
| Interference (including signal jammers) | 7 | 3.8% |
| Number Portability (keeping your number if you change providers) | 7 | 3.8% |
| Availability (including rural call completion) | 6 | 3.2% |
| Privacy | 3 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
| Junk Faxes | 2 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Equipment, Billing and Interference (including signal jammers).
Internet complaints
93 complaints were recorded in this category, representing 29.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 37.6% |
| Billing | 28 | 30.1% |
| Speed | 16 | 17.2% |
| Privacy | 7 | 7.5% |
| Interference | 5 | 5.4% |
| Equipment | 2 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 40.5% |
| Loud Commercials | 7 | 18.9% |
| Availability | 6 | 16.2% |
| Indecency | 5 | 13.5% |
| Interference | 2 | 5.4% |
| Equipment | 1 | 2.7% |
| Privacy | 1 | 2.7% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.