FCC Consumer Complaints – 26 April 2020
Introduction
On 26 April 2020, the Federal Communications Commission recorded 239 consumer complaints relating to telecommunications services, complaint volume fell from 318 complaints the day before. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 89 complaints.
Key statistics
- Total complaints
- 239
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (89)
- Most reported state/territory
- California (23)
Where the complaints came from
The 239 complaints recorded on 26 April 2020 originated from 197 cities across 42 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 23 | 9.6% |
| Florida | 17 | 7.1% |
| Texas | 17 | 7.1% |
| Kentucky | 14 | 5.9% |
| New York | 14 | 5.9% |
| Illinois | 13 | 5.4% |
| Georgia | 10 | 4.2% |
| Pennsylvania | 10 | 4.2% |
| Arizona | 9 | 3.8% |
| Maryland | 9 | 3.8% |
| Other states and territories | 103 | 43.1% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 137 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 137 | 57.3% |
| Internet | 67 | 28.0% |
| TV | 30 | 12.6% |
| Radio | 5 | 2.1% |
Phone complaints
137 complaints were recorded in this category, representing 57.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 89 | 65.0% |
| Billing | 18 | 13.1% |
| Privacy | 7 | 5.1% |
| Availability (including rural call completion) | 6 | 4.4% |
| Number Portability (keeping your number if you change providers) | 5 | 3.6% |
| Interference (including signal jammers) | 4 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.2% |
| Equipment | 3 | 2.2% |
| Junk Faxes | 2 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Privacy and Availability (including rural call completion).
Internet complaints
67 complaints were recorded in this category, representing 28.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 43.3% |
| Billing | 12 | 17.9% |
| Speed | 10 | 14.9% |
| Privacy | 8 | 11.9% |
| Interference | 5 | 7.5% |
| Equipment | 3 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
30 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 40.0% |
| Availability | 10 | 33.3% |
| Loud Commercials | 4 | 13.3% |
| Indecency | 3 | 10.0% |
| Equipment | 1 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.