FCC Consumer Complaints – 27 April 2020
Introduction
On Monday, 27 April 2020, 697 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 239 complaints recorded the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 295 complaints.
Key statistics
- Total complaints
- 697
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (295)
- Most reported state/territory
- California (72)
Where the complaints came from
The 697 complaints recorded on 27 April 2020 originated from 523 cities across 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 10.3% |
| Texas | 66 | 9.5% |
| Florida | 50 | 7.2% |
| Ohio | 43 | 6.2% |
| New York | 41 | 5.9% |
| Georgia | 30 | 4.3% |
| Pennsylvania | 30 | 4.3% |
| North Carolina | 29 | 4.2% |
| Illinois | 24 | 3.4% |
| New Jersey | 22 | 3.2% |
| Other states and territories | 287 | 41.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 438 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 438 | 62.8% |
| Internet | 149 | 21.4% |
| TV | 90 | 12.9% |
| Radio | 15 | 2.2% |
| Accessibility | 4 | 0.6% |
| Emergency | 1 | 0.1% |
Phone complaints
438 complaints were recorded in this category, representing 62.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 295 | 67.4% |
| Billing | 57 | 13.0% |
| Availability (including rural call completion) | 25 | 5.7% |
| Equipment | 19 | 4.3% |
| Number Portability (keeping your number if you change providers) | 17 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.8% |
| Privacy | 8 | 1.8% |
| Junk Faxes | 6 | 1.4% |
| Interference (including signal jammers) | 3 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
149 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 47.0% |
| Billing | 43 | 28.9% |
| Speed | 20 | 13.4% |
| Interference | 9 | 6.0% |
| Privacy | 5 | 3.4% |
| Equipment | 2 | 1.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
90 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 42.2% |
| Availability | 20 | 22.2% |
| Indecency | 12 | 13.3% |
| Equipment | 10 | 11.1% |
| Loud Commercials | 5 | 5.6% |
| Interference | 4 | 4.4% |
| Privacy | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.