FCC Consumer Complaints – 28 April 2020
Introduction
On 28 April 2020, the Federal Communications Commission recorded 672 consumer complaints relating to telecommunications services, complaint volume fell from 697 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 323 complaints recorded.
Key statistics
- Total complaints
- 672
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (323)
- Most reported state/territory
- California (66)
Where the complaints came from
Across 492 cities in 47 states and territories, a total of 672 complaints were recorded on 28 April 2020. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 9.8% |
| Texas | 62 | 9.2% |
| Florida | 60 | 8.9% |
| New York | 42 | 6.3% |
| North Carolina | 31 | 4.6% |
| Pennsylvania | 28 | 4.2% |
| Illinois | 25 | 3.7% |
| Virginia | 21 | 3.1% |
| Colorado | 20 | 3.0% |
| Maryland | 18 | 2.7% |
| Other states and territories | 294 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 428 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 428 | 63.7% |
| Internet | 149 | 22.2% |
| TV | 79 | 11.8% |
| Radio | 10 | 1.5% |
| Emergency | 4 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
428 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 323 | 75.5% |
| Billing | 36 | 8.4% |
| Equipment | 22 | 5.1% |
| Number Portability (keeping your number if you change providers) | 15 | 3.5% |
| Availability (including rural call completion) | 12 | 2.8% |
| Privacy | 7 | 1.6% |
| Junk Faxes | 6 | 1.4% |
| Interference (including signal jammers) | 4 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
149 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 38.3% |
| Billing | 51 | 34.2% |
| Speed | 22 | 14.8% |
| Privacy | 7 | 4.7% |
| Equipment | 6 | 4.0% |
| Interference | 6 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
79 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 45.6% |
| Availability | 30 | 38.0% |
| Equipment | 5 | 6.3% |
| Indecency | 4 | 5.1% |
| Loud Commercials | 3 | 3.8% |
| Interference | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.