FCC Consumer Complaints – 29 April 2020
Introduction
The Federal Communications Commission recorded 705 consumer complaints on Wednesday, 29 April 2020 relating to telecommunications services, this represented an increase from the 672 complaints recorded the previous day. The complaints came from 51 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 349 complaints recorded.
Key statistics
- Total complaints
- 705
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (349)
- Most reported state/territory
- Texas (79)
Where the complaints came from
The 705 complaints recorded on 29 April 2020 were submitted from 513 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 79 | 11.2% |
| California | 70 | 9.9% |
| Florida | 46 | 6.5% |
| New York | 40 | 5.7% |
| Illinois | 27 | 3.8% |
| Pennsylvania | 26 | 3.7% |
| Ohio | 24 | 3.4% |
| North Carolina | 22 | 3.1% |
| Arizona | 21 | 3.0% |
| New Jersey | 21 | 3.0% |
| Other states and territories | 328 | 46.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 458 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 458 | 65.0% |
| Internet | 153 | 21.7% |
| TV | 72 | 10.2% |
| Radio | 17 | 2.4% |
| Accessibility | 4 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
458 complaints were recorded in this category, representing 65.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 349 | 76.2% |
| Billing | 46 | 10.0% |
| Equipment | 20 | 4.4% |
| Number Portability (keeping your number if you change providers) | 16 | 3.5% |
| Availability (including rural call completion) | 13 | 2.8% |
| Privacy | 5 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.7% |
| Interference (including signal jammers) | 3 | 0.7% |
| Junk Faxes | 3 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
153 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 37.9% |
| Billing | 37 | 24.2% |
| Speed | 35 | 22.9% |
| Equipment | 12 | 7.8% |
| Interference | 11 | 7.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 37.5% |
| Availability | 24 | 33.3% |
| Equipment | 10 | 13.9% |
| Indecency | 7 | 9.7% |
| Loud Commercials | 3 | 4.2% |
| Interference | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.