FCC Consumer Complaints – 30 April 2020
Introduction
On Thursday, 30 April 2020, the Federal Communications Commission recorded 714 consumer complaints relating to telecommunications services, this represented an increase from the 705 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 316 complaints.
Key statistics
- Total complaints
- 714
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (316)
- Most reported state/territory
- California (76)
Where the complaints came from
A total of 714 complaints were recorded on 30 April 2020, with reports originating from 511 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 10.6% |
| Texas | 72 | 10.1% |
| Florida | 70 | 9.8% |
| New York | 48 | 6.7% |
| Pennsylvania | 38 | 5.3% |
| Arizona | 32 | 4.5% |
| Ohio | 32 | 4.5% |
| Georgia | 23 | 3.2% |
| Washington | 22 | 3.1% |
| North Carolina | 20 | 2.8% |
| Other states and territories | 279 | 39.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 443 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 443 | 62.0% |
| Internet | 174 | 24.4% |
| TV | 81 | 11.3% |
| Radio | 9 | 1.3% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
443 complaints were recorded in this category, representing 62.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 316 | 71.3% |
| Billing | 44 | 9.9% |
| Availability (including rural call completion) | 26 | 5.9% |
| Equipment | 16 | 3.6% |
| Number Portability (keeping your number if you change providers) | 12 | 2.7% |
| Privacy | 11 | 2.5% |
| Junk Faxes | 6 | 1.4% |
| Interference (including signal jammers) | 5 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.9% |
| Rural Call Completion | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
174 complaints were recorded in this category, representing 24.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 42.5% |
| Billing | 55 | 31.6% |
| Speed | 27 | 15.5% |
| Equipment | 8 | 4.6% |
| Privacy | 6 | 3.4% |
| Interference | 4 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
81 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 53.1% |
| Availability | 16 | 19.8% |
| Loud Commercials | 8 | 9.9% |
| Equipment | 6 | 7.4% |
| Indecency | 4 | 4.9% |
| Interference | 4 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.