FCC Consumer Complaints – 2 May 2020
Introduction
On 2 May 2020, 292 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 599 complaints the day before. The complaints came from 42 states and territories, with Texas reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 119 complaints.
Key statistics
- Total complaints
- 292
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- Texas (28)
Where the complaints came from
A total of 292 complaints were recorded on 2 May 2020, with reports originating from 229 cities in 42 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 28 | 9.6% |
| California | 27 | 9.2% |
| New York | 24 | 8.2% |
| Florida | 17 | 5.8% |
| Arizona | 12 | 4.1% |
| Virginia | 12 | 4.1% |
| Ohio | 11 | 3.8% |
| Pennsylvania | 11 | 3.8% |
| Washington | 11 | 3.8% |
| Kentucky | 10 | 3.4% |
| Other states and territories | 129 | 44.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 158 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 54.1% |
| Internet | 78 | 26.7% |
| TV | 44 | 15.1% |
| Radio | 8 | 2.7% |
| Accessibility | 2 | 0.7% |
| Emergency | 2 | 0.7% |
Phone complaints
158 complaints were recorded in this category, representing 54.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 75.3% |
| Billing | 12 | 7.6% |
| Equipment | 8 | 5.1% |
| Availability (including rural call completion) | 6 | 3.8% |
| Privacy | 6 | 3.8% |
| Number Portability (keeping your number if you change providers) | 4 | 2.5% |
| Interference (including signal jammers) | 3 | 1.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
78 complaints were recorded in this category, representing 26.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 44.9% |
| Billing | 21 | 26.9% |
| Speed | 9 | 11.5% |
| Interference | 6 | 7.7% |
| Privacy | 4 | 5.1% |
| Equipment | 3 | 3.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 34.1% |
| Billing | 13 | 29.5% |
| Loud Commercials | 8 | 18.2% |
| Equipment | 3 | 6.8% |
| Indecency | 3 | 6.8% |
| Privacy | 2 | 4.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.