FCC Consumer Complaints – 3 May 2020
Introduction
The Federal Communications Commission recorded 239 consumer complaints on 3 May 2020 relating to telecommunications services, this was lower than the 292 complaints recorded the previous day. Reports were received from 40 states and territories, with Ohio recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 84 complaints.
Key statistics
- Total complaints
- 239
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (84)
- Most reported state/territory
- Ohio (31)
Where the complaints came from
A total of 239 complaints were recorded on 3 May 2020, with reports originating from 180 cities in 40 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Ohio, where Brecksville accounted for 24 of the 31 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Ohio | 31 | 13.0% |
| Texas | 23 | 9.6% |
| Florida | 20 | 8.4% |
| Washington | 17 | 7.1% |
| California | 16 | 6.7% |
| New Jersey | 10 | 4.2% |
| New York | 10 | 4.2% |
| Arizona | 9 | 3.8% |
| Georgia | 8 | 3.3% |
| Maryland | 7 | 2.9% |
| Other states and territories | 88 | 36.8% |
Location highlight
Brecksville accounted for the majority of complaints recorded in Ohio.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. The largest number of complaints fell within Phone, which accounted for 124 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 124 | 51.9% |
| Internet | 68 | 28.5% |
| TV | 38 | 15.9% |
| Radio | 8 | 3.3% |
| Emergency | 1 | 0.4% |
Phone complaints
124 complaints were recorded in this category, representing 51.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 84 | 67.7% |
| Number Portability (keeping your number if you change providers) | 10 | 8.1% |
| Equipment | 9 | 7.3% |
| Billing | 6 | 4.8% |
| Interference (including signal jammers) | 6 | 4.8% |
| Privacy | 4 | 3.2% |
| Availability (including rural call completion) | 3 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Number Portability (keeping your number if you change providers), Equipment and Billing.
Internet complaints
68 complaints were recorded in this category, representing 28.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 41.2% |
| Billing | 20 | 29.4% |
| Speed | 7 | 10.3% |
| Privacy | 6 | 8.8% |
| Interference | 5 | 7.4% |
| Equipment | 2 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
38 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 39.5% |
| Loud Commercials | 9 | 23.7% |
| Availability | 5 | 13.2% |
| Indecency | 5 | 13.2% |
| Interference | 2 | 5.3% |
| Equipment | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.