FCC Consumer Complaints – 25 May 2020
Introduction
On 25 May 2020, 355 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 202 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 199 complaints.
Key statistics
- Total complaints
- 355
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (199)
- Most reported state/territory
- California (53)
Where the complaints came from
A total of 355 complaints were recorded on 25 May 2020, with reports originating from 263 cities in 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 14.9% |
| Florida | 30 | 8.5% |
| Texas | 30 | 8.5% |
| Illinois | 21 | 5.9% |
| Massachusetts | 17 | 4.8% |
| Colorado | 14 | 3.9% |
| New York | 14 | 3.9% |
| Virginia | 12 | 3.4% |
| Kentucky | 11 | 3.1% |
| Ohio | 11 | 3.1% |
| Other states and territories | 142 | 40.0% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 250 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 250 | 70.4% |
| Internet | 63 | 17.7% |
| TV | 34 | 9.6% |
| Radio | 6 | 1.7% |
| Accessibility | 2 | 0.6% |
Phone complaints
250 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 199 | 79.6% |
| Billing | 22 | 8.8% |
| Equipment | 10 | 4.0% |
| Privacy | 6 | 2.4% |
| Availability (including rural call completion) | 3 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Interference (including signal jammers) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Privacy.
Internet complaints
63 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 38.1% |
| Speed | 15 | 23.8% |
| Billing | 13 | 20.6% |
| Equipment | 6 | 9.5% |
| Privacy | 3 | 4.8% |
| Interference | 2 | 3.2% |
Availability and Speed were the main issues reported in this category, while other issues were less common.
TV complaints
34 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 35.3% |
| Availability | 6 | 17.6% |
| Indecency | 6 | 17.6% |
| Loud Commercials | 6 | 17.6% |
| Equipment | 4 | 11.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.