FCC Consumer Complaints – 26 May 2020
Introduction
On 26 May 2020, the Federal Communications Commission recorded 708 consumer complaints relating to telecommunications services, this was higher than the 355 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 349 complaints.
Key statistics
- Total complaints
- 708
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (349)
- Most reported state/territory
- California (68)
Where the complaints came from
The 708 complaints recorded on 26 May 2020 originated from 514 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 68 | 9.6% |
| Florida | 61 | 8.6% |
| Texas | 60 | 8.5% |
| New York | 42 | 5.9% |
| Illinois | 31 | 4.4% |
| Pennsylvania | 26 | 3.7% |
| Colorado | 24 | 3.4% |
| Georgia | 24 | 3.4% |
| North Carolina | 24 | 3.4% |
| Arizona | 22 | 3.1% |
| Other states and territories | 318 | 44.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone was the most reported category, with 479 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 479 | 67.7% |
| Internet | 139 | 19.6% |
| TV | 73 | 10.3% |
| Radio | 14 | 2.0% |
| Accessibility | 3 | 0.4% |
Phone complaints
479 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 349 | 72.9% |
| Billing | 51 | 10.6% |
| Equipment | 24 | 5.0% |
| Availability (including rural call completion) | 14 | 2.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.7% |
| Junk Faxes | 11 | 2.3% |
| Privacy | 7 | 1.5% |
| Interference (including signal jammers) | 5 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
139 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 42.4% |
| Billing | 47 | 33.8% |
| Speed | 17 | 12.2% |
| Equipment | 7 | 5.0% |
| Privacy | 6 | 4.3% |
| Interference | 3 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 52.1% |
| Availability | 16 | 21.9% |
| Indecency | 6 | 8.2% |
| Loud Commercials | 5 | 6.8% |
| Equipment | 3 | 4.1% |
| Interference | 3 | 4.1% |
| Privacy | 2 | 2.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.