FCC Consumer Complaints – 27 May 2020
Introduction
On 27 May 2020, 872 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 708 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 475 complaints.
Key statistics
- Total complaints
- 872
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (475)
- Most reported state/territory
- California (85)
Where the complaints came from
The 872 complaints recorded on 27 May 2020 originated from 594 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 9.7% |
| Texas | 84 | 9.6% |
| Florida | 80 | 9.2% |
| New York | 43 | 4.9% |
| Colorado | 36 | 4.1% |
| New Jersey | 36 | 4.1% |
| Arizona | 35 | 4.0% |
| Ohio | 34 | 3.9% |
| Illinois | 29 | 3.3% |
| North Carolina | 26 | 3.0% |
| Other states and territories | 380 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 616 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 70.6% |
| Internet | 147 | 16.9% |
| TV | 94 | 10.8% |
| Radio | 7 | 0.8% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
616 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 475 | 77.1% |
| Billing | 55 | 8.9% |
| Equipment | 20 | 3.2% |
| Junk Faxes | 20 | 3.2% |
| Availability (including rural call completion) | 19 | 3.1% |
| Privacy | 12 | 1.9% |
| Number Portability (keeping your number if you change providers) | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Interference (including signal jammers) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Junk Faxes among the most common.
Internet complaints
147 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 39.5% |
| Billing | 46 | 31.3% |
| Speed | 24 | 16.3% |
| Interference | 7 | 4.8% |
| Equipment | 6 | 4.1% |
| Privacy | 6 | 4.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
94 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 54.3% |
| Availability | 22 | 23.4% |
| Indecency | 9 | 9.6% |
| Interference | 6 | 6.4% |
| Loud Commercials | 5 | 5.3% |
| Equipment | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.