FCC Consumer Complaints – 29 May 2020
Introduction
A total of 813 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 May 2020, complaint volume fell from 850 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 431 complaints recorded.
Key statistics
- Total complaints
- 813
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (431)
- Most reported state/territory
- California (89)
Where the complaints came from
A total of 813 complaints were recorded on 29 May 2020, with reports originating from 584 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 10.9% |
| Texas | 72 | 8.9% |
| Florida | 47 | 5.8% |
| New York | 42 | 5.2% |
| Pennsylvania | 38 | 4.7% |
| Georgia | 37 | 4.6% |
| Arizona | 31 | 3.8% |
| Illinois | 30 | 3.7% |
| North Carolina | 30 | 3.7% |
| Ohio | 29 | 3.6% |
| Other states and territories | 364 | 44.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 571 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 571 | 70.2% |
| Internet | 137 | 16.9% |
| TV | 77 | 9.5% |
| Radio | 21 | 2.6% |
| Accessibility | 5 | 0.6% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
571 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 431 | 75.5% |
| Billing | 61 | 10.7% |
| Availability (including rural call completion) | 24 | 4.2% |
| Equipment | 18 | 3.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.6% |
| Junk Faxes | 6 | 1.1% |
| Interference (including signal jammers) | 5 | 0.9% |
| Privacy | 5 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
137 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 43.1% |
| Billing | 41 | 29.9% |
| Speed | 14 | 10.2% |
| Interference | 10 | 7.3% |
| Equipment | 8 | 5.8% |
| Privacy | 5 | 3.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
77 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 45.5% |
| Availability | 19 | 24.7% |
| Indecency | 10 | 13.0% |
| Loud Commercials | 6 | 7.8% |
| Equipment | 5 | 6.5% |
| Interference | 1 | 1.3% |
| Privacy | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.