FCC Consumer Complaints – 30 May 2020
Introduction
On 30 May 2020, 295 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 813 complaints recorded the day before. Complaints were reported across 41 states and territories, and California generated the highest number of submissions with 44 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 295
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (108)
- Most reported state/territory
- California (44)
Where the complaints came from
A total of 295 complaints were recorded on 30 May 2020, with reports originating from 248 cities in 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 14.9% |
| Florida | 22 | 7.5% |
| Texas | 22 | 7.5% |
| Ohio | 17 | 5.8% |
| New York | 16 | 5.4% |
| Arizona | 15 | 5.1% |
| New Jersey | 12 | 4.1% |
| Colorado | 11 | 3.7% |
| Louisiana | 10 | 3.4% |
| Illinois | 9 | 3.1% |
| Other states and territories | 117 | 39.7% |
What the complaints were about
Complaints recorded on this date related to 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 162 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 162 | 54.9% |
| Internet | 74 | 25.1% |
| TV | 50 | 16.9% |
| Radio | 9 | 3.1% |
Phone complaints
162 complaints were recorded in this category, representing 54.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 108 | 66.7% |
| Billing | 20 | 12.3% |
| Equipment | 12 | 7.4% |
| Availability (including rural call completion) | 7 | 4.3% |
| Number Portability (keeping your number if you change providers) | 5 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Privacy | 3 | 1.9% |
| Interference (including signal jammers) | 2 | 1.2% |
| Junk Faxes | 2 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
74 complaints were recorded in this category, representing 25.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 35.1% |
| Billing | 22 | 29.7% |
| Speed | 12 | 16.2% |
| Interference | 7 | 9.5% |
| Equipment | 4 | 5.4% |
| Privacy | 3 | 4.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 28.0% |
| Availability | 12 | 24.0% |
| Indecency | 8 | 16.0% |
| Loud Commercials | 6 | 12.0% |
| Equipment | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Privacy | 1 | 2.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.