FCC Consumer Complaints – 31 May 2020
Introduction
On 31 May 2020, 258 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 295 complaints the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 104 complaints.
Key statistics
- Total complaints
- 258
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (104)
- Most reported state/territory
- California (28)
Where the complaints came from
Reports recorded on 31 May 2020 show 258 complaints originating from 191 cities across 42 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 10.9% |
| Texas | 18 | 7.0% |
| Kentucky | 17 | 6.6% |
| Florida | 16 | 6.2% |
| New York | 14 | 5.4% |
| Alabama | 13 | 5.0% |
| Illinois | 13 | 5.0% |
| North Carolina | 11 | 4.3% |
| Colorado | 10 | 3.9% |
| New Jersey | 10 | 3.9% |
| Other states and territories | 108 | 41.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 143 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 143 | 55.4% |
| Internet | 67 | 26.0% |
| TV | 39 | 15.1% |
| Radio | 6 | 2.3% |
| Emergency | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
143 complaints were recorded in this category, representing 55.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 72.7% |
| Billing | 12 | 8.4% |
| Equipment | 8 | 5.6% |
| Availability (including rural call completion) | 7 | 4.9% |
| Number Portability (keeping your number if you change providers) | 7 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.1% |
| Privacy | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
67 complaints were recorded in this category, representing 26.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 46.3% |
| Billing | 17 | 25.4% |
| Speed | 9 | 13.4% |
| Equipment | 4 | 6.0% |
| Privacy | 4 | 6.0% |
| Interference | 2 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 35.9% |
| Billing | 10 | 25.6% |
| Indecency | 10 | 25.6% |
| Loud Commercials | 5 | 12.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.