FCC Consumer Complaints – 1 June 2020
Introduction
On 1 June 2020, 702 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 258 complaints the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 356 complaints recorded.
Key statistics
- Total complaints
- 702
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (356)
- Most reported state/territory
- California (65)
Where the complaints came from
A total of 702 complaints were recorded on 1 June 2020, with reports originating from 496 cities in 48 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 9.3% |
| Texas | 62 | 8.8% |
| Florida | 49 | 7.0% |
| New York | 41 | 5.8% |
| North Carolina | 36 | 5.1% |
| Virginia | 36 | 5.1% |
| Pennsylvania | 32 | 4.6% |
| Georgia | 24 | 3.4% |
| Illinois | 22 | 3.1% |
| Massachusetts | 21 | 3.0% |
| Other states and territories | 306 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 475 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 475 | 67.7% |
| Internet | 114 | 16.2% |
| TV | 90 | 12.8% |
| Radio | 11 | 1.6% |
| Accessibility | 8 | 1.1% |
| Emergency | 4 | 0.6% |
Phone complaints
475 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 356 | 74.9% |
| Billing | 38 | 8.0% |
| Availability (including rural call completion) | 25 | 5.3% |
| Equipment | 25 | 5.3% |
| Privacy | 10 | 2.1% |
| Junk Faxes | 8 | 1.7% |
| Number Portability (keeping your number if you change providers) | 6 | 1.3% |
| Interference (including signal jammers) | 4 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.4% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
114 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 40.4% |
| Billing | 39 | 34.2% |
| Speed | 11 | 9.6% |
| Equipment | 9 | 7.9% |
| Interference | 5 | 4.4% |
| Privacy | 4 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
90 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 46.7% |
| Availability | 24 | 26.7% |
| Indecency | 15 | 16.7% |
| Equipment | 5 | 5.6% |
| Loud Commercials | 3 | 3.3% |
| Interference | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.