FCC Consumer Complaints – 2 June 2020
Introduction
On Tuesday, 2 June 2020, the Federal Communications Commission recorded 834 consumer complaints relating to telecommunications services, this represented an increase from the 702 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 438 complaints recorded.
Key statistics
- Total complaints
- 834
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (438)
- Most reported state/territory
- California (87)
Where the complaints came from
The 834 complaints recorded on 2 June 2020 originated from 587 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 10.4% |
| Texas | 80 | 9.6% |
| Florida | 65 | 7.8% |
| New York | 47 | 5.6% |
| Arizona | 40 | 4.8% |
| Ohio | 35 | 4.2% |
| Colorado | 27 | 3.2% |
| Alabama | 26 | 3.1% |
| Maryland | 23 | 2.8% |
| Illinois | 22 | 2.6% |
| Other states and territories | 381 | 45.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 596 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 596 | 71.5% |
| Internet | 134 | 16.1% |
| TV | 78 | 9.4% |
| Radio | 15 | 1.8% |
| Accessibility | 6 | 0.7% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
596 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 438 | 73.5% |
| Billing | 58 | 9.7% |
| Availability (including rural call completion) | 30 | 5.0% |
| Equipment | 21 | 3.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.5% |
| Junk Faxes | 13 | 2.2% |
| Privacy | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Interference (including signal jammers) | 4 | 0.7% |
| Rural Call Completion | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
134 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 40.3% |
| Availability | 44 | 32.8% |
| Speed | 12 | 9.0% |
| Interference | 10 | 7.5% |
| Privacy | 8 | 6.0% |
| Equipment | 6 | 4.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
78 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 38.5% |
| Availability | 25 | 32.1% |
| Indecency | 15 | 19.2% |
| Loud Commercials | 4 | 5.1% |
| Equipment | 3 | 3.8% |
| Privacy | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.