FCC Consumer Complaints – 3 June 2020
Introduction
A total of 919 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 3 June 2020, this represented an increase from the 834 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 462 complaints recorded.
Key statistics
- Total complaints
- 919
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (462)
- Most reported state/territory
- California (102)
Where the complaints came from
The 919 complaints recorded on 3 June 2020 were submitted from 611 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.1% |
| Texas | 83 | 9.0% |
| Florida | 75 | 8.2% |
| New York | 74 | 8.1% |
| North Carolina | 41 | 4.5% |
| Illinois | 31 | 3.4% |
| Colorado | 27 | 2.9% |
| Ohio | 26 | 2.8% |
| Pennsylvania | 26 | 2.8% |
| Arizona | 24 | 2.6% |
| Other states and territories | 406 | 44.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 620 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 620 | 67.5% |
| Internet | 135 | 14.7% |
| TV | 117 | 12.7% |
| Radio | 46 | 5.0% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
620 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 462 | 74.5% |
| Billing | 54 | 8.7% |
| Availability (including rural call completion) | 30 | 4.8% |
| Number Portability (keeping your number if you change providers) | 19 | 3.1% |
| Equipment | 18 | 2.9% |
| Junk Faxes | 18 | 2.9% |
| Privacy | 11 | 1.8% |
| Interference (including signal jammers) | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
135 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 38.5% |
| Billing | 42 | 31.1% |
| Speed | 24 | 17.8% |
| Equipment | 9 | 6.7% |
| Interference | 5 | 3.7% |
| Privacy | 3 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
117 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 37.6% |
| Availability | 37 | 31.6% |
| Loud Commercials | 12 | 10.3% |
| Indecency | 10 | 8.5% |
| Equipment | 9 | 7.7% |
| Interference | 4 | 3.4% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Radio complaints
46 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 22 | 47.8% |
| Availability | 14 | 30.4% |
| Billing | 5 | 10.9% |
| Commercials/Promotions | 2 | 4.3% |
| Equipment | 1 | 2.2% |
| Interference | 1 | 2.2% |
| Pirate Radio | 1 | 2.2% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
462 complaints relating to unwanted calls were recorded on this date, accounting for 50.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (208) 262-0000 | 7 | 1.5% |
| (267) 846-5614 | 2 | 0.4% |
| (405) 591-8534 | 2 | 0.4% |
| (515) 775-3395 | 2 | 0.4% |
| (520) 467-6847 | 2 | 0.4% |
| (844) 989-1702 | 2 | 0.4% |
| (855) 537-2131 | 2 | 0.4% |
| (903) 207-8532 | 2 | 0.4% |
| (202) 920-6061 | 1 | 0.2% |
| (202) 932-2999 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (208) 262-0000 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.