FCC Consumer Complaints – 5 June 2020
Introduction
On 5 June 2020, the Federal Communications Commission recorded 793 consumer complaints relating to telecommunications services, complaint volume increased from 787 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 490 complaints.
Key statistics
- Total complaints
- 793
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (490)
- Most reported state/territory
- California (89)
Where the complaints came from
Across 556 cities in 48 states and territories, a total of 793 complaints were recorded on 5 June 2020. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 11.2% |
| Texas | 63 | 7.9% |
| Florida | 60 | 7.6% |
| New York | 50 | 6.3% |
| Colorado | 31 | 3.9% |
| Arizona | 29 | 3.7% |
| Georgia | 27 | 3.4% |
| Tennessee | 27 | 3.4% |
| Virginia | 25 | 3.2% |
| New Jersey | 24 | 3.0% |
| Other states and territories | 365 | 46.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 587 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 587 | 74.0% |
| Internet | 114 | 14.4% |
| TV | 79 | 10.0% |
| Radio | 8 | 1.0% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
587 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 490 | 83.5% |
| Billing | 34 | 5.8% |
| Equipment | 18 | 3.1% |
| Availability (including rural call completion) | 13 | 2.2% |
| Number Portability (keeping your number if you change providers) | 11 | 1.9% |
| Privacy | 8 | 1.4% |
| Junk Faxes | 6 | 1.0% |
| Interference (including signal jammers) | 4 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
114 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 35.1% |
| Billing | 35 | 30.7% |
| Speed | 13 | 11.4% |
| Equipment | 12 | 10.5% |
| Interference | 10 | 8.8% |
| Privacy | 3 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
79 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 41.8% |
| Availability | 16 | 20.3% |
| Indecency | 13 | 16.5% |
| Equipment | 11 | 13.9% |
| Loud Commercials | 6 | 7.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 490 complaints relating to unwanted calls on this date, representing 61.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 989-1702 | 5 | 1.0% |
| (480) 207-5631 | 3 | 0.6% |
| (208) 262-0000 | 2 | 0.4% |
| (719) 452-8970 | 2 | 0.4% |
| (202) 419-7219 | 1 | 0.2% |
| (202) 509-6076 | 1 | 0.2% |
| (202) 933-3352 | 1 | 0.2% |
| (203) 646-2400 | 1 | 0.2% |
| (203) 900-7380 | 1 | 0.2% |
| (206) 508-4014 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (844) 989-1702 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.