FCC Consumer Complaints – 6 June 2020
Introduction
A total of 341 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 6 June 2020, complaint volume fell from 793 complaints the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 150 complaints recorded.
Key statistics
- Total complaints
- 341
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (150)
- Most reported state/territory
- California (34)
Where the complaints came from
Across 269 cities in 44 states and territories, a total of 341 complaints were recorded on 6 June 2020. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 10.0% |
| Texas | 28 | 8.2% |
| Florida | 27 | 7.9% |
| New York | 21 | 6.2% |
| North Carolina | 16 | 4.7% |
| Arizona | 13 | 3.8% |
| Washington | 13 | 3.8% |
| Georgia | 12 | 3.5% |
| Colorado | 11 | 3.2% |
| New Jersey | 11 | 3.2% |
| Other states and territories | 155 | 45.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 196 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 196 | 57.5% |
| Internet | 79 | 23.2% |
| TV | 58 | 17.0% |
| Radio | 4 | 1.2% |
| Accessibility | 3 | 0.9% |
| Emergency | 1 | 0.3% |
Phone complaints
196 complaints were recorded in this category, representing 57.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 150 | 76.5% |
| Billing | 22 | 11.2% |
| Equipment | 10 | 5.1% |
| Availability (including rural call completion) | 5 | 2.6% |
| Number Portability (keeping your number if you change providers) | 5 | 2.6% |
| Junk Faxes | 2 | 1.0% |
| Interference (including signal jammers) | 1 | 0.5% |
| Privacy | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
79 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 36.7% |
| Billing | 22 | 27.8% |
| Speed | 15 | 19.0% |
| Equipment | 6 | 7.6% |
| Privacy | 5 | 6.3% |
| Interference | 2 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
58 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 29.3% |
| Indecency | 13 | 22.4% |
| Billing | 12 | 20.7% |
| Loud Commercials | 11 | 19.0% |
| Equipment | 3 | 5.2% |
| Interference | 1 | 1.7% |
| Privacy | 1 | 1.7% |
A broad mix of issues was reported in this category, with Availability, Indecency and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.