FCC Consumer Complaints – 7 June 2020
Introduction
On Sunday, 7 June 2020, 298 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 341 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 148 complaints recorded.
Key statistics
- Total complaints
- 298
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (148)
- Most reported state/territory
- California (33)
Where the complaints came from
The 298 complaints recorded on 7 June 2020 were submitted from 225 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 11.1% |
| Florida | 23 | 7.7% |
| Texas | 20 | 6.7% |
| Puerto Rico | 19 | 6.4% |
| Illinois | 15 | 5.0% |
| Kentucky | 13 | 4.4% |
| New York | 13 | 4.4% |
| North Carolina | 11 | 3.7% |
| Ohio | 10 | 3.4% |
| Georgia | 9 | 3.0% |
| Other states and territories | 132 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 191 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 191 | 64.1% |
| Internet | 51 | 17.1% |
| TV | 45 | 15.1% |
| Radio | 8 | 2.7% |
| Accessibility | 3 | 1.0% |
Phone complaints
191 complaints were recorded in this category, representing 64.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 148 | 77.5% |
| Billing | 16 | 8.4% |
| Equipment | 11 | 5.8% |
| Availability (including rural call completion) | 6 | 3.1% |
| Privacy | 4 | 2.1% |
| Interference (including signal jammers) | 2 | 1.0% |
| Number Portability (keeping your number if you change providers) | 2 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
| Junk Faxes | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
51 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 43.1% |
| Speed | 11 | 21.6% |
| Billing | 8 | 15.7% |
| Equipment | 5 | 9.8% |
| Interference | 4 | 7.8% |
| Privacy | 1 | 2.0% |
Availability and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 13 | 28.9% |
| Loud Commercials | 11 | 24.4% |
| Availability | 9 | 20.0% |
| Billing | 7 | 15.6% |
| Equipment | 4 | 8.9% |
| Interference | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Indecency, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.