FCC Consumer Complaints – 8 June 2020
Introduction
On 8 June 2020, the Federal Communications Commission recorded 862 consumer complaints relating to telecommunications services, this was higher than the 298 complaints recorded the previous day. Reports were received from 50 states and territories, with Texas recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 475 complaints recorded.
Key statistics
- Total complaints
- 862
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (475)
- Most reported state/territory
- Texas (82)
Where the complaints came from
The 862 complaints recorded on 8 June 2020 were submitted from 604 cities across 50 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 82 | 9.5% |
| California | 78 | 9.0% |
| Florida | 77 | 8.9% |
| Puerto Rico | 74 | 8.6% |
| New York | 55 | 6.4% |
| Illinois | 31 | 3.6% |
| Ohio | 28 | 3.2% |
| Arizona | 26 | 3.0% |
| New Jersey | 25 | 2.9% |
| Virginia | 24 | 2.8% |
| Other states and territories | 358 | 41.5% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 637 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 637 | 73.9% |
| Internet | 136 | 15.8% |
| TV | 81 | 9.4% |
| Radio | 7 | 0.8% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
637 complaints were recorded in this category, representing 73.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 475 | 74.6% |
| Billing | 56 | 8.8% |
| Availability (including rural call completion) | 26 | 4.1% |
| Equipment | 25 | 3.9% |
| Junk Faxes | 15 | 2.4% |
| Number Portability (keeping your number if you change providers) | 13 | 2.0% |
| Privacy | 13 | 2.0% |
| Interference (including signal jammers) | 10 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
136 complaints were recorded in this category, representing 15.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 48.5% |
| Billing | 36 | 26.5% |
| Speed | 13 | 9.6% |
| Equipment | 8 | 5.9% |
| Interference | 8 | 5.9% |
| Privacy | 5 | 3.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
81 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 44.4% |
| Availability | 32 | 39.5% |
| Indecency | 7 | 8.6% |
| Equipment | 4 | 4.9% |
| Loud Commercials | 1 | 1.2% |
| Privacy | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.