FCC Consumer Complaints – 9 June 2020
Introduction
The Federal Communications Commission recorded 922 consumer complaints on 9 June 2020 relating to telecommunications services, this was higher than the 862 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 511 complaints.
Key statistics
- Total complaints
- 922
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (511)
- Most reported state/territory
- California (104)
Where the complaints came from
Across 651 cities in 51 states and territories, a total of 922 complaints were recorded on 9 June 2020. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 11.3% |
| Texas | 75 | 8.1% |
| Florida | 69 | 7.5% |
| New York | 54 | 5.9% |
| Arizona | 36 | 3.9% |
| Georgia | 35 | 3.8% |
| Virginia | 33 | 3.6% |
| Michigan | 31 | 3.4% |
| Pennsylvania | 30 | 3.3% |
| New Jersey | 29 | 3.1% |
| Other states and territories | 420 | 45.6% |
Location highlight
Complaints in California were reported across 64 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 648 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 648 | 70.3% |
| Internet | 149 | 16.2% |
| TV | 104 | 11.3% |
| Radio | 15 | 1.6% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
648 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 511 | 78.9% |
| Billing | 46 | 7.1% |
| Availability (including rural call completion) | 26 | 4.0% |
| Equipment | 25 | 3.9% |
| Number Portability (keeping your number if you change providers) | 13 | 2.0% |
| Junk Faxes | 11 | 1.7% |
| Privacy | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
149 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 72 | 48.3% |
| Billing | 46 | 30.9% |
| Speed | 13 | 8.7% |
| Equipment | 12 | 8.1% |
| Interference | 4 | 2.7% |
| Privacy | 2 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
104 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 34.6% |
| Indecency | 29 | 27.9% |
| Availability | 23 | 22.1% |
| Equipment | 7 | 6.7% |
| Loud Commercials | 7 | 6.7% |
| Interference | 2 | 1.9% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.