FCC Consumer Complaints – 10 June 2020
Introduction
A total of 970 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 10 June 2020, complaint volume increased from 922 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 554 complaints.
Key statistics
- Total complaints
- 970
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (554)
- Most reported state/territory
- California (113)
Where the complaints came from
On 10 June 2020, the 970 complaints recorded by the Federal Communications Commission were reported from 654 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.6% |
| Florida | 89 | 9.2% |
| Texas | 88 | 9.1% |
| New York | 61 | 6.3% |
| New Jersey | 37 | 3.8% |
| Colorado | 34 | 3.5% |
| North Carolina | 34 | 3.5% |
| Pennsylvania | 34 | 3.5% |
| Illinois | 31 | 3.2% |
| Maryland | 30 | 3.1% |
| Other states and territories | 414 | 42.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 707 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 707 | 72.9% |
| Internet | 147 | 15.2% |
| TV | 106 | 10.9% |
| Radio | 5 | 0.5% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
707 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 554 | 78.4% |
| Billing | 56 | 7.9% |
| Availability (including rural call completion) | 22 | 3.1% |
| Equipment | 22 | 3.1% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Junk Faxes | 12 | 1.7% |
| Privacy | 12 | 1.7% |
| Interference (including signal jammers) | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
147 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 44.2% |
| Billing | 46 | 31.3% |
| Speed | 18 | 12.2% |
| Interference | 9 | 6.1% |
| Equipment | 7 | 4.8% |
| Privacy | 2 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
106 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 39.6% |
| Availability | 34 | 32.1% |
| Indecency | 14 | 13.2% |
| Loud Commercials | 6 | 5.7% |
| Equipment | 5 | 4.7% |
| Interference | 4 | 3.8% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.