FCC Consumer Complaints – 11 June 2020
Introduction
On 11 June 2020, 959 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 970 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 567 complaints.
Key statistics
- Total complaints
- 959
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (567)
- Most reported state/territory
- California (99)
Where the complaints came from
The 959 complaints recorded on 11 June 2020 originated from 636 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.3% |
| Florida | 76 | 7.9% |
| Texas | 69 | 7.2% |
| Ohio | 52 | 5.4% |
| New York | 51 | 5.3% |
| North Carolina | 49 | 5.1% |
| Colorado | 38 | 4.0% |
| Illinois | 38 | 4.0% |
| Pennsylvania | 35 | 3.6% |
| New Jersey | 32 | 3.3% |
| Other states and territories | 418 | 43.6% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 704 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 704 | 73.4% |
| Internet | 153 | 16.0% |
| TV | 88 | 9.2% |
| Radio | 12 | 1.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
704 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 567 | 80.5% |
| Billing | 51 | 7.2% |
| Equipment | 24 | 3.4% |
| Number Portability (keeping your number if you change providers) | 21 | 3.0% |
| Availability (including rural call completion) | 16 | 2.3% |
| Junk Faxes | 7 | 1.0% |
| Privacy | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
153 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 42.5% |
| Billing | 40 | 26.1% |
| Speed | 24 | 15.7% |
| Interference | 10 | 6.5% |
| Equipment | 9 | 5.9% |
| Privacy | 5 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
88 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 39.8% |
| Availability | 17 | 19.3% |
| Indecency | 14 | 15.9% |
| Equipment | 10 | 11.4% |
| Loud Commercials | 10 | 11.4% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Unwanted calls
567 complaints relating to unwanted calls were recorded on this date, accounting for 59.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 989-1702 | 6 | 1.1% |
| (919) 784-9007 | 3 | 0.5% |
| (208) 262-0000 | 2 | 0.4% |
| (330) 443-5479 | 2 | 0.4% |
| (478) 559-6124 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (720) 310-1059 | 2 | 0.4% |
| (833) 603-0675 | 2 | 0.4% |
| (844) 284-6449 | 2 | 0.4% |
| (888) 477-9865 | 2 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 989-1702 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.