FCC Consumer Complaints – 12 June 2020
Introduction
On Friday, 12 June 2020, 867 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 959 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 507 complaints.
Key statistics
- Total complaints
- 867
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (507)
- Most reported state/territory
- California (108)
Where the complaints came from
The 867 complaints recorded on 12 June 2020 were submitted from 578 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 12.5% |
| Texas | 81 | 9.3% |
| Florida | 79 | 9.1% |
| New York | 44 | 5.1% |
| Arizona | 43 | 5.0% |
| Illinois | 33 | 3.8% |
| Pennsylvania | 33 | 3.8% |
| Ohio | 32 | 3.7% |
| New Jersey | 29 | 3.3% |
| Kentucky | 28 | 3.2% |
| Other states and territories | 354 | 40.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 618 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 618 | 71.3% |
| Internet | 157 | 18.1% |
| TV | 80 | 9.2% |
| Radio | 8 | 0.9% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
618 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 507 | 82.0% |
| Billing | 45 | 7.3% |
| Availability (including rural call completion) | 17 | 2.8% |
| Equipment | 13 | 2.1% |
| Number Portability (keeping your number if you change providers) | 13 | 2.1% |
| Privacy | 8 | 1.3% |
| Interference (including signal jammers) | 7 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Junk Faxes | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
157 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 42.0% |
| Billing | 47 | 29.9% |
| Speed | 24 | 15.3% |
| Equipment | 9 | 5.7% |
| Interference | 7 | 4.5% |
| Privacy | 4 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
80 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 41.3% |
| Availability | 22 | 27.5% |
| Indecency | 10 | 12.5% |
| Loud Commercials | 9 | 11.3% |
| Equipment | 3 | 3.8% |
| Interference | 3 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
507 complaints relating to unwanted calls were recorded on this date, accounting for 58.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 989-1702 | 5 | 1.0% |
| (208) 262-0000 | 3 | 0.6% |
| (407) 492-1333 | 3 | 0.6% |
| (520) 265-5400 | 3 | 0.6% |
| (555) 555-5555 | 3 | 0.6% |
| (315) 232-8257 | 2 | 0.4% |
| (719) 452-8970 | 2 | 0.4% |
| (720) 310-1059 | 2 | 0.4% |
| (201) 308-2701 | 1 | 0.2% |
| (201) 583-4939 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (844) 989-1702 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.