FCC Consumer Complaints – 13 June 2020
Introduction
A total of 368 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 13 June 2020, this was lower than the 867 complaints recorded the previous day. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 158 complaints.
Key statistics
- Total complaints
- 368
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (158)
- Most reported state/territory
- California (47)
Where the complaints came from
The 368 complaints recorded on 13 June 2020 originated from 303 cities across 40 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 12.8% |
| Florida | 43 | 11.7% |
| New York | 29 | 7.9% |
| Texas | 25 | 6.8% |
| Washington | 22 | 6.0% |
| Colorado | 16 | 4.3% |
| Arizona | 14 | 3.8% |
| Ohio | 14 | 3.8% |
| Pennsylvania | 12 | 3.3% |
| Illinois | 11 | 3.0% |
| Other states and territories | 134 | 36.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 211 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 211 | 57.3% |
| Internet | 86 | 23.4% |
| TV | 63 | 17.1% |
| Radio | 6 | 1.6% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
211 complaints were recorded in this category, representing 57.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 158 | 74.9% |
| Billing | 16 | 7.6% |
| Availability (including rural call completion) | 10 | 4.7% |
| Equipment | 9 | 4.3% |
| Privacy | 9 | 4.3% |
| Number Portability (keeping your number if you change providers) | 5 | 2.4% |
| Interference (including signal jammers) | 2 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.5% |
| Junk Faxes | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
86 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 47.7% |
| Billing | 19 | 22.1% |
| Speed | 10 | 11.6% |
| Interference | 8 | 9.3% |
| Privacy | 6 | 7.0% |
| Equipment | 2 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 28.6% |
| Indecency | 17 | 27.0% |
| Availability | 13 | 20.6% |
| Loud Commercials | 8 | 12.7% |
| Equipment | 3 | 4.8% |
| Interference | 3 | 4.8% |
| Privacy | 1 | 1.6% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.