FCC Consumer Complaints – 15 June 2020
Introduction
The Federal Communications Commission recorded 862 consumer complaints on 15 June 2020 relating to telecommunications services, this was higher than the 284 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 436 complaints recorded.
Key statistics
- Total complaints
- 862
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (436)
- Most reported state/territory
- California (96)
Where the complaints came from
On 15 June 2020, the 862 complaints recorded by the Federal Communications Commission were reported from 600 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.1% |
| Texas | 89 | 10.3% |
| Florida | 78 | 9.0% |
| New York | 59 | 6.8% |
| Ohio | 32 | 3.7% |
| Pennsylvania | 31 | 3.6% |
| Illinois | 30 | 3.5% |
| North Carolina | 28 | 3.2% |
| New Jersey | 26 | 3.0% |
| Georgia | 25 | 2.9% |
| Other states and territories | 367 | 42.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 603 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 603 | 70.0% |
| Internet | 155 | 18.0% |
| TV | 87 | 10.1% |
| Radio | 9 | 1.0% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
603 complaints were recorded in this category, representing 70.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 436 | 72.3% |
| Billing | 52 | 8.6% |
| Equipment | 35 | 5.8% |
| Availability (including rural call completion) | 30 | 5.0% |
| Privacy | 17 | 2.8% |
| Interference (including signal jammers) | 11 | 1.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.8% |
| Junk Faxes | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
155 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 44.5% |
| Billing | 55 | 35.5% |
| Speed | 15 | 9.7% |
| Equipment | 6 | 3.9% |
| Privacy | 6 | 3.9% |
| Interference | 4 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
87 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 41.4% |
| Availability | 26 | 29.9% |
| Indecency | 15 | 17.2% |
| Equipment | 6 | 6.9% |
| Loud Commercials | 3 | 3.4% |
| Privacy | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.