FCC Consumer Complaints – 26 June 2020
Introduction
On Friday, 26 June 2020, the Federal Communications Commission recorded 1009 consumer complaints relating to telecommunications services, this was higher than the 950 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 609 complaints.
Key statistics
- Total complaints
- 1009
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (609)
- Most reported state/territory
- California (157)
Where the complaints came from
Across 662 cities in 51 states and territories, a total of 1009 complaints were recorded on 26 June 2020. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 15.6% |
| Texas | 99 | 9.8% |
| Florida | 75 | 7.4% |
| New York | 65 | 6.4% |
| North Carolina | 39 | 3.9% |
| Pennsylvania | 38 | 3.8% |
| Georgia | 36 | 3.6% |
| Ohio | 36 | 3.6% |
| Michigan | 33 | 3.3% |
| Virginia | 27 | 2.7% |
| Other states and territories | 399 | 39.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 745 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 745 | 73.8% |
| Internet | 162 | 16.1% |
| TV | 89 | 8.8% |
| Radio | 6 | 0.6% |
| Accessibility | 5 | 0.5% |
| Emergency | 2 | 0.2% |
Phone complaints
745 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 609 | 81.7% |
| Billing | 49 | 6.6% |
| Availability (including rural call completion) | 35 | 4.7% |
| Equipment | 29 | 3.9% |
| Number Portability (keeping your number if you change providers) | 7 | 0.9% |
| Privacy | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Interference (including signal jammers) | 2 | 0.3% |
| Junk Faxes | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 42.6% |
| Billing | 62 | 38.3% |
| Speed | 14 | 8.6% |
| Interference | 8 | 4.9% |
| Equipment | 7 | 4.3% |
| Privacy | 2 | 1.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
89 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 52.8% |
| Availability | 20 | 22.5% |
| Indecency | 9 | 10.1% |
| Equipment | 8 | 9.0% |
| Loud Commercials | 4 | 4.5% |
| Interference | 1 | 1.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.