FCC Consumer Complaints – 25 June 2020
Introduction
The Federal Communications Commission recorded 950 consumer complaints on Thursday, 25 June 2020 relating to telecommunications services, complaint volume fell from 1137 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 588 complaints.
Key statistics
- Total complaints
- 950
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (588)
- Most reported state/territory
- California (135)
Where the complaints came from
Across 639 cities in 51 states and territories, a total of 950 complaints were recorded on 25 June 2020. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 14.2% |
| Texas | 91 | 9.6% |
| Florida | 60 | 6.3% |
| New York | 58 | 6.1% |
| Pennsylvania | 37 | 3.9% |
| Ohio | 36 | 3.8% |
| Georgia | 35 | 3.7% |
| Illinois | 34 | 3.6% |
| North Carolina | 34 | 3.6% |
| New Jersey | 29 | 3.1% |
| Other states and territories | 397 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 720 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 720 | 75.8% |
| Internet | 141 | 14.8% |
| TV | 72 | 7.6% |
| Radio | 12 | 1.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
720 complaints were recorded in this category, representing 75.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 588 | 81.7% |
| Billing | 41 | 5.7% |
| Availability (including rural call completion) | 38 | 5.3% |
| Equipment | 21 | 2.9% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Privacy | 9 | 1.3% |
| Junk Faxes | 5 | 0.7% |
| Interference (including signal jammers) | 4 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
141 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 46.1% |
| Billing | 36 | 25.5% |
| Speed | 18 | 12.8% |
| Equipment | 8 | 5.7% |
| Interference | 8 | 5.7% |
| Privacy | 6 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 56.9% |
| Availability | 17 | 23.6% |
| Equipment | 5 | 6.9% |
| Indecency | 3 | 4.2% |
| Interference | 3 | 4.2% |
| Loud Commercials | 3 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.