FCC Consumer Complaints – 24 June 2020
Introduction
A total of 1137 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 24 June 2020, complaint volume increased from 981 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 685 complaints.
Key statistics
- Total complaints
- 1137
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (685)
- Most reported state/territory
- California (174)
Where the complaints came from
A total of 1137 complaints were recorded on 24 June 2020, with reports originating from 727 cities in 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 174 | 15.3% |
| Texas | 115 | 10.1% |
| Florida | 71 | 6.2% |
| New York | 69 | 6.1% |
| North Carolina | 62 | 5.5% |
| New Jersey | 47 | 4.1% |
| Pennsylvania | 43 | 3.8% |
| Georgia | 39 | 3.4% |
| Illinois | 36 | 3.2% |
| Ohio | 35 | 3.1% |
| Other states and territories | 443 | 39.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 865 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 865 | 76.1% |
| Internet | 165 | 14.5% |
| TV | 86 | 7.6% |
| Radio | 15 | 1.3% |
| Emergency | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
865 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 685 | 79.2% |
| Billing | 65 | 7.5% |
| Availability (including rural call completion) | 35 | 4.0% |
| Equipment | 29 | 3.4% |
| Junk Faxes | 15 | 1.7% |
| Number Portability (keeping your number if you change providers) | 15 | 1.7% |
| Privacy | 10 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
165 complaints were recorded in this category, representing 14.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 43.0% |
| Billing | 55 | 33.3% |
| Speed | 25 | 15.2% |
| Interference | 6 | 3.6% |
| Equipment | 5 | 3.0% |
| Privacy | 3 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
86 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 44.2% |
| Availability | 28 | 32.6% |
| Indecency | 9 | 10.5% |
| Equipment | 5 | 5.8% |
| Loud Commercials | 5 | 5.8% |
| Interference | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.