FCC Consumer Complaints – 23 June 2020
Introduction
The Federal Communications Commission recorded 981 consumer complaints on Tuesday, 23 June 2020 relating to telecommunications services, complaint volume increased from 907 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 550 complaints.
Key statistics
- Total complaints
- 981
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (550)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 981 complaints were recorded on 23 June 2020, with reports originating from 669 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 10.6% |
| Florida | 87 | 8.9% |
| Texas | 86 | 8.8% |
| New York | 64 | 6.5% |
| Illinois | 32 | 3.3% |
| Georgia | 31 | 3.2% |
| Colorado | 30 | 3.1% |
| New Jersey | 30 | 3.1% |
| Ohio | 30 | 3.1% |
| Pennsylvania | 30 | 3.1% |
| Other states and territories | 451 | 46.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 697 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 697 | 71.0% |
| Internet | 176 | 17.9% |
| TV | 83 | 8.5% |
| Radio | 18 | 1.8% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
697 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 550 | 78.9% |
| Billing | 52 | 7.5% |
| Availability (including rural call completion) | 30 | 4.3% |
| Number Portability (keeping your number if you change providers) | 23 | 3.3% |
| Equipment | 18 | 2.6% |
| Privacy | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 4 | 0.6% |
| Junk Faxes | 4 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
176 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 75 | 42.6% |
| Billing | 52 | 29.5% |
| Speed | 18 | 10.2% |
| Interference | 15 | 8.5% |
| Equipment | 12 | 6.8% |
| Privacy | 4 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
83 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 39.8% |
| Availability | 32 | 38.6% |
| Equipment | 7 | 8.4% |
| Indecency | 7 | 8.4% |
| Loud Commercials | 2 | 2.4% |
| Interference | 1 | 1.2% |
| Privacy | 1 | 1.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.