FCC Consumer Complaints – 22 June 2020
Introduction
On 22 June 2020, the Federal Communications Commission recorded 907 consumer complaints relating to telecommunications services, this represented an increase from the 231 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 556 complaints.
Key statistics
- Total complaints
- 907
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (556)
- Most reported state/territory
- California (97)
Where the complaints came from
On 22 June 2020, the 907 complaints recorded by the Federal Communications Commission were reported from 618 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Iowa, where Iowa City accounted for 37 of the 42 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.7% |
| Texas | 75 | 8.3% |
| Florida | 63 | 6.9% |
| New York | 58 | 6.4% |
| Georgia | 45 | 5.0% |
| Ohio | 44 | 4.9% |
| Iowa | 42 | 4.6% |
| Pennsylvania | 32 | 3.5% |
| Michigan | 30 | 3.3% |
| Virginia | 28 | 3.1% |
| Other states and territories | 390 | 43.0% |
Location highlight
A large share of complaints in Iowa originated from Iowa City, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 681 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 681 | 75.1% |
| Internet | 147 | 16.2% |
| TV | 69 | 7.6% |
| Radio | 7 | 0.8% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
681 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 556 | 81.6% |
| Billing | 43 | 6.3% |
| Availability (including rural call completion) | 34 | 5.0% |
| Equipment | 20 | 2.9% |
| Privacy | 11 | 1.6% |
| Junk Faxes | 6 | 0.9% |
| Number Portability (keeping your number if you change providers) | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Interference (including signal jammers) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
147 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 69 | 46.9% |
| Billing | 40 | 27.2% |
| Speed | 15 | 10.2% |
| Equipment | 11 | 7.5% |
| Interference | 8 | 5.4% |
| Privacy | 4 | 2.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 39.1% |
| Billing | 26 | 37.7% |
| Loud Commercials | 7 | 10.1% |
| Equipment | 5 | 7.2% |
| Indecency | 3 | 4.3% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 556 complaints relating to unwanted calls were recorded on this date, representing 61.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 466-3908 | 8 | 1.4% |
| (319) 208-6768 | 6 | 1.1% |
| (855) 468-6792 | 4 | 0.7% |
| (800) 275-2273 | 3 | 0.5% |
| (319) 209-8096 | 2 | 0.4% |
| (319) 400-1516 | 2 | 0.4% |
| (502) 430-3670 | 2 | 0.4% |
| (727) 610-6550 | 2 | 0.4% |
| (201) 471-4755 | 1 | 0.2% |
| (202) 443-1255 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 466-3908 | 10 | 1.8% |
| (855) 468-6792 | 5 | 0.9% |
| (205) 374-8903 | 2 | 0.4% |
| (302) 542-5170 | 2 | 0.4% |
| (315) 232-8257 | 2 | 0.4% |
| (775) 870-3435 | 2 | 0.4% |
| (888) 252-0901 | 2 | 0.4% |
| (940) 727-3444 | 2 | 0.4% |
| (202) 443-1255 | 1 | 0.2% |
| (203) 340-1675 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 466-3908 stood out as the most frequently reported business contact number.
- (855) 466-3908 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.