FCC Consumer Complaints – 21 June 2020
Introduction
The Federal Communications Commission recorded 231 consumer complaints on 21 June 2020 relating to telecommunications services, this was lower than the 378 complaints recorded the previous day. Complaints were reported across 41 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 89 complaints.
Key statistics
- Total complaints
- 231
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (89)
- Most reported state/territory
- California (33)
Where the complaints came from
Reports recorded on 21 June 2020 show 231 complaints originating from 187 cities across 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 14.3% |
| Texas | 21 | 9.1% |
| New York | 18 | 7.8% |
| Florida | 15 | 6.5% |
| Washington | 12 | 5.2% |
| Illinois | 11 | 4.8% |
| Georgia | 10 | 4.3% |
| Michigan | 9 | 3.9% |
| Kentucky | 8 | 3.5% |
| Louisiana | 7 | 3.0% |
| Other states and territories | 87 | 37.7% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 123 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 123 | 53.2% |
| Internet | 63 | 27.3% |
| TV | 33 | 14.3% |
| Radio | 8 | 3.5% |
| Accessibility | 2 | 0.9% |
| Emergency | 2 | 0.9% |
Phone complaints
123 complaints were recorded in this category, representing 53.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 89 | 72.4% |
| Equipment | 8 | 6.5% |
| Privacy | 8 | 6.5% |
| Availability (including rural call completion) | 7 | 5.7% |
| Billing | 5 | 4.1% |
| Junk Faxes | 3 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Interference (including signal jammers) | 1 | 0.8% |
| Number Portability (keeping your number if you change providers) | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Equipment, Privacy and Availability (including rural call completion) among the most common.
Internet complaints
63 complaints were recorded in this category, representing 27.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 54.0% |
| Billing | 12 | 19.0% |
| Speed | 10 | 15.9% |
| Equipment | 3 | 4.8% |
| Interference | 2 | 3.2% |
| Privacy | 2 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 33.3% |
| Availability | 9 | 27.3% |
| Loud Commercials | 8 | 24.2% |
| Indecency | 4 | 12.1% |
| Interference | 1 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.