FCC Consumer Complaints – 20 June 2020
Introduction
On 20 June 2020, 378 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 972 complaints the previous day. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 203 complaints.
Key statistics
- Total complaints
- 378
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (203)
- Most reported state/territory
- California (53)
Where the complaints came from
The 378 complaints recorded on 20 June 2020 were submitted from 300 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 14.0% |
| Florida | 28 | 7.4% |
| Texas | 28 | 7.4% |
| Ohio | 19 | 5.0% |
| New York | 17 | 4.5% |
| Maryland | 15 | 4.0% |
| Washington | 14 | 3.7% |
| Georgia | 13 | 3.4% |
| New Jersey | 13 | 3.4% |
| Pennsylvania | 13 | 3.4% |
| Other states and territories | 165 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 254 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 254 | 67.2% |
| Internet | 77 | 20.4% |
| TV | 37 | 9.8% |
| Radio | 6 | 1.6% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
254 complaints were recorded in this category, representing 67.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 203 | 79.9% |
| Billing | 16 | 6.3% |
| Availability (including rural call completion) | 9 | 3.5% |
| Equipment | 8 | 3.1% |
| Number Portability (keeping your number if you change providers) | 5 | 2.0% |
| Privacy | 5 | 2.0% |
| Junk Faxes | 3 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Interference (including signal jammers) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
77 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 45.5% |
| Billing | 20 | 26.0% |
| Speed | 8 | 10.4% |
| Privacy | 6 | 7.8% |
| Interference | 5 | 6.5% |
| Equipment | 3 | 3.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 43.2% |
| Billing | 7 | 18.9% |
| Indecency | 4 | 10.8% |
| Loud Commercials | 4 | 10.8% |
| Equipment | 3 | 8.1% |
| Interference | 3 | 8.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 203 complaints relating to unwanted calls were recorded on this date, representing 53.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 466-3908 | 5 | 2.5% |
| (855) 468-6792 | 3 | 1.5% |
| (202) 305-3807 | 1 | 0.5% |
| (210) 794-9508 | 1 | 0.5% |
| (217) 393-9366 | 1 | 0.5% |
| (217) 621-4450 | 1 | 0.5% |
| (225) 769-2222 | 1 | 0.5% |
| (225) 957-3940 | 1 | 0.5% |
| (240) 623-1547 | 1 | 0.5% |
| (267) 704-4814 | 1 | 0.5% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 468-6792 | 7 | 3.4% |
| (208) 262-0000 | 3 | 1.5% |
| (833) 551-0677 | 2 | 1.0% |
| (844) 989-1708 | 2 | 1.0% |
| (855) 466-3908 | 2 | 1.0% |
| (202) 305-3807 | 1 | 0.5% |
| (202) 932-1073 | 1 | 0.5% |
| (206) 402-0247 | 1 | 0.5% |
| (225) 769-2222 | 1 | 0.5% |
| (225) 957-3940 | 1 | 0.5% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (855) 468-6792 stood out as the most frequently reported business contact number.
- (855) 466-3908 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.