FCC Consumer Complaints – 19 June 2020
Introduction
On 19 June 2020, 972 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1101 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 567 complaints.
Key statistics
- Total complaints
- 972
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (567)
- Most reported state/territory
- California (106)
Where the complaints came from
The 972 complaints recorded on 19 June 2020 were submitted from 611 cities across 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Kentucky, where Frankfort accounted for 29 of the 40 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.9% |
| Texas | 92 | 9.5% |
| Florida | 75 | 7.7% |
| North Carolina | 48 | 4.9% |
| New York | 47 | 4.8% |
| Kentucky | 40 | 4.1% |
| Pennsylvania | 37 | 3.8% |
| Ohio | 36 | 3.7% |
| Illinois | 33 | 3.4% |
| Arizona | 29 | 3.0% |
| Other states and territories | 428 | 44.0% |
Location highlight
Frankfort accounted for the majority of complaints recorded in Kentucky.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 740 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 740 | 76.1% |
| Internet | 144 | 14.8% |
| TV | 77 | 7.9% |
| Radio | 6 | 0.6% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
740 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 567 | 76.6% |
| Billing | 64 | 8.6% |
| Availability (including rural call completion) | 46 | 6.2% |
| Equipment | 24 | 3.2% |
| Privacy | 14 | 1.9% |
| Number Portability (keeping your number if you change providers) | 10 | 1.4% |
| Interference (including signal jammers) | 8 | 1.1% |
| Junk Faxes | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
144 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 45.8% |
| Billing | 39 | 27.1% |
| Speed | 17 | 11.8% |
| Equipment | 9 | 6.3% |
| Interference | 9 | 6.3% |
| Privacy | 4 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
77 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 48.1% |
| Availability | 24 | 31.2% |
| Loud Commercials | 6 | 7.8% |
| Equipment | 5 | 6.5% |
| Indecency | 2 | 2.6% |
| Interference | 2 | 2.6% |
| Privacy | 1 | 1.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.