FCC Consumer Complaints – 18 June 2020
Introduction
The Federal Communications Commission recorded 1101 consumer complaints on Thursday, 18 June 2020 relating to telecommunications services, complaint volume fell from 1129 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 682 complaints.
Key statistics
- Total complaints
- 1101
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (682)
- Most reported state/territory
- California (110)
Where the complaints came from
Across 696 cities in 51 states and territories, a total of 1101 complaints were recorded on 18 June 2020. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, a significant concentration was observed in Iowa, where Iowa City accounted for 56 of the 60 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 10.0% |
| Texas | 100 | 9.1% |
| Florida | 71 | 6.4% |
| New York | 64 | 5.8% |
| Iowa | 60 | 5.4% |
| Tennessee | 54 | 4.9% |
| Pennsylvania | 40 | 3.6% |
| Ohio | 39 | 3.5% |
| North Carolina | 34 | 3.1% |
| Virginia | 34 | 3.1% |
| Other states and territories | 493 | 44.8% |
Location highlight
Nearly all complaints reported in Iowa originated from Iowa City.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 848 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 848 | 77.0% |
| Internet | 151 | 13.7% |
| TV | 87 | 7.9% |
| Radio | 10 | 0.9% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
Phone complaints
848 complaints were recorded in this category, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 682 | 80.4% |
| Availability (including rural call completion) | 56 | 6.6% |
| Billing | 45 | 5.3% |
| Equipment | 29 | 3.4% |
| Privacy | 12 | 1.4% |
| Number Portability (keeping your number if you change providers) | 11 | 1.3% |
| Junk Faxes | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Interference (including signal jammers) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
151 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 40.4% |
| Billing | 43 | 28.5% |
| Speed | 23 | 15.2% |
| Equipment | 9 | 6.0% |
| Interference | 8 | 5.3% |
| Privacy | 7 | 4.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
87 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 36.8% |
| Availability | 23 | 26.4% |
| Indecency | 11 | 12.6% |
| Equipment | 10 | 11.5% |
| Loud Commercials | 8 | 9.2% |
| Privacy | 2 | 2.3% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
682 complaints relating to unwanted calls were recorded on this date, accounting for 61.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 1.0% |
| (833) 551-0677 | 5 | 0.7% |
| (267) 895-3064 | 4 | 0.6% |
| (909) 277-3020 | 3 | 0.4% |
| (719) 452-8970 | 2 | 0.3% |
| (833) 551-0607 | 2 | 0.3% |
| (844) 989-1702 | 2 | 0.3% |
| (888) 718-0165 | 2 | 0.3% |
| (951) 433-8822 | 2 | 0.3% |
| (201) 966-7955 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.