FCC Consumer Complaints – 17 June 2020
Introduction
On 17 June 2020, 1129 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1087 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 664 complaints.
Key statistics
- Total complaints
- 1129
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (664)
- Most reported state/territory
- California (118)
Where the complaints came from
Across 677 cities in 49 states and territories, a total of 1129 complaints were recorded on 17 June 2020. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Iowa, where Iowa City accounted for 45 of the 53 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 10.5% |
| Texas | 93 | 8.2% |
| Florida | 68 | 6.0% |
| New York | 64 | 5.7% |
| Tennessee | 59 | 5.2% |
| Iowa | 53 | 4.7% |
| Ohio | 49 | 4.3% |
| Illinois | 40 | 3.5% |
| North Carolina | 40 | 3.5% |
| Georgia | 38 | 3.4% |
| Other states and territories | 501 | 44.4% |
Location highlights
- Iowa City accounted for the majority of complaints recorded in Iowa.
- Complaints in California were reported across 80 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within Phone, which accounted for 891 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 891 | 78.9% |
| Internet | 122 | 10.8% |
| TV | 104 | 9.2% |
| Radio | 12 | 1.1% |
Phone complaints
891 complaints were recorded in this category, representing 78.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 664 | 74.5% |
| Availability (including rural call completion) | 79 | 8.9% |
| Billing | 55 | 6.2% |
| Equipment | 41 | 4.6% |
| Number Portability (keeping your number if you change providers) | 18 | 2.0% |
| Privacy | 14 | 1.6% |
| Interference (including signal jammers) | 8 | 0.9% |
| Junk Faxes | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
122 complaints were recorded in this category, representing 10.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 43.4% |
| Billing | 33 | 27.0% |
| Speed | 17 | 13.9% |
| Interference | 8 | 6.6% |
| Equipment | 7 | 5.7% |
| Privacy | 4 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
104 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 33.7% |
| Billing | 33 | 31.7% |
| Indecency | 13 | 12.5% |
| Loud Commercials | 10 | 9.6% |
| Equipment | 9 | 8.7% |
| Interference | 3 | 2.9% |
| Privacy | 1 | 1.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 664 complaints relating to unwanted calls on this date, representing 58.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 551-0677 | 7 | 1.1% |
| (854) 777-3355 | 4 | 0.6% |
| (208) 262-0000 | 3 | 0.5% |
| (315) 232-8257 | 2 | 0.3% |
| (410) 457-3078 | 2 | 0.3% |
| (424) 571-4332 | 2 | 0.3% |
| (704) 270-8193 | 2 | 0.3% |
| (704) 285-1633 | 2 | 0.3% |
| (877) 981-2153 | 2 | 0.3% |
| (888) 200-1237 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 551-0677 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.