FCC Consumer Complaints – 28 June 2020
Introduction
The Federal Communications Commission recorded 277 consumer complaints on Sunday, 28 June 2020 relating to telecommunications services, this represented a decline from the 368 complaints recorded the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 119 complaints.
Key statistics
- Total complaints
- 277
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (119)
- Most reported state/territory
- California (31)
Where the complaints came from
Across 206 cities in 41 states and territories, a total of 277 complaints were recorded on 28 June 2020. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 11.2% |
| Florida | 28 | 10.1% |
| Texas | 25 | 9.0% |
| Ohio | 18 | 6.5% |
| Kentucky | 17 | 6.1% |
| New York | 14 | 5.1% |
| Colorado | 13 | 4.7% |
| Arizona | 12 | 4.3% |
| Virginia | 12 | 4.3% |
| Michigan | 9 | 3.2% |
| Other states and territories | 98 | 35.4% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 177 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 177 | 63.9% |
| Internet | 56 | 20.2% |
| TV | 32 | 11.6% |
| Radio | 7 | 2.5% |
| Accessibility | 3 | 1.1% |
| Emergency | 2 | 0.7% |
Phone complaints
177 complaints were recorded in this category, representing 63.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 119 | 67.2% |
| Billing | 21 | 11.9% |
| Interference (including signal jammers) | 11 | 6.2% |
| Availability (including rural call completion) | 6 | 3.4% |
| Privacy | 6 | 3.4% |
| Equipment | 5 | 2.8% |
| Junk Faxes | 4 | 2.3% |
| Number Portability (keeping your number if you change providers) | 2 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Interference (including signal jammers) and Availability (including rural call completion).
Internet complaints
56 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 50.0% |
| Billing | 11 | 19.6% |
| Equipment | 6 | 10.7% |
| Interference | 4 | 7.1% |
| Speed | 4 | 7.1% |
| Privacy | 3 | 5.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
32 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 37.5% |
| Loud Commercials | 8 | 25.0% |
| Billing | 7 | 21.9% |
| Equipment | 3 | 9.4% |
| Indecency | 1 | 3.1% |
| Interference | 1 | 3.1% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.