FCC Consumer Complaints – 29 June 2020
Introduction
The Federal Communications Commission recorded 836 consumer complaints on Monday, 29 June 2020 relating to telecommunications services, this represented an increase from the 277 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 447 complaints.
Key statistics
- Total complaints
- 836
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- California (87)
Where the complaints came from
The 836 complaints recorded on 29 June 2020 were submitted from 589 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 87 | 10.4% |
| Texas | 70 | 8.4% |
| Florida | 54 | 6.5% |
| New York | 54 | 6.5% |
| Illinois | 38 | 4.5% |
| Georgia | 35 | 4.2% |
| Ohio | 31 | 3.7% |
| Pennsylvania | 31 | 3.7% |
| North Carolina | 28 | 3.3% |
| Arizona | 26 | 3.1% |
| Other states and territories | 378 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 599 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 599 | 71.7% |
| Internet | 140 | 16.7% |
| TV | 82 | 9.8% |
| Radio | 12 | 1.4% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
599 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 74.6% |
| Billing | 40 | 6.7% |
| Equipment | 39 | 6.5% |
| Availability (including rural call completion) | 33 | 5.5% |
| Number Portability (keeping your number if you change providers) | 12 | 2.0% |
| Privacy | 9 | 1.5% |
| Junk Faxes | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
140 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 50.0% |
| Billing | 35 | 25.0% |
| Speed | 17 | 12.1% |
| Equipment | 9 | 6.4% |
| Interference | 5 | 3.6% |
| Privacy | 4 | 2.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
82 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 43.9% |
| Availability | 26 | 31.7% |
| Indecency | 8 | 9.8% |
| Equipment | 7 | 8.5% |
| Loud Commercials | 3 | 3.7% |
| Interference | 1 | 1.2% |
| Privacy | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.