FCC Consumer Complaints – 30 June 2020
Introduction
A total of 893 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 30 June 2020, this represented an increase from the 836 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 513 complaints.
Key statistics
- Total complaints
- 893
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (513)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 30 June 2020 show 893 complaints originating from 640 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 11.5% |
| Texas | 84 | 9.4% |
| Florida | 74 | 8.3% |
| New York | 66 | 7.4% |
| Illinois | 39 | 4.4% |
| Michigan | 37 | 4.1% |
| Pennsylvania | 37 | 4.1% |
| Maryland | 30 | 3.4% |
| North Carolina | 30 | 3.4% |
| Ohio | 27 | 3.0% |
| Other states and territories | 365 | 40.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 661 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 661 | 74.0% |
| Internet | 146 | 16.3% |
| TV | 65 | 7.3% |
| Radio | 17 | 1.9% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
661 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 513 | 77.6% |
| Billing | 51 | 7.7% |
| Equipment | 34 | 5.1% |
| Availability (including rural call completion) | 29 | 4.4% |
| Number Portability (keeping your number if you change providers) | 10 | 1.5% |
| Junk Faxes | 8 | 1.2% |
| Privacy | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
146 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 47.9% |
| Billing | 42 | 28.8% |
| Speed | 18 | 12.3% |
| Privacy | 7 | 4.8% |
| Interference | 6 | 4.1% |
| Equipment | 3 | 2.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 55.4% |
| Availability | 10 | 15.4% |
| Equipment | 8 | 12.3% |
| Loud Commercials | 8 | 12.3% |
| Indecency | 2 | 3.1% |
| Interference | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.