FCC Consumer Complaints – 1 July 2020
Introduction
On 1 July 2020, 1133 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 893 complaints the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 582 complaints.
Key statistics
- Total complaints
- 1133
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (582)
- Most reported state/territory
- California (135)
Where the complaints came from
Reports recorded on 1 July 2020 show 1133 complaints originating from 717 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 11.9% |
| Texas | 121 | 10.7% |
| New Jersey | 88 | 7.8% |
| Florida | 73 | 6.4% |
| New York | 62 | 5.5% |
| Arizona | 41 | 3.6% |
| Pennsylvania | 40 | 3.5% |
| Georgia | 39 | 3.4% |
| Illinois | 39 | 3.4% |
| Virginia | 35 | 3.1% |
| Other states and territories | 460 | 40.6% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 780 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 780 | 68.8% |
| Internet | 220 | 19.4% |
| TV | 111 | 9.8% |
| Radio | 17 | 1.5% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
780 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 582 | 74.6% |
| Billing | 70 | 9.0% |
| Availability (including rural call completion) | 50 | 6.4% |
| Equipment | 24 | 3.1% |
| Number Portability (keeping your number if you change providers) | 15 | 1.9% |
| Junk Faxes | 13 | 1.7% |
| Privacy | 9 | 1.2% |
| Interference (including signal jammers) | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
220 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 102 | 46.4% |
| Billing | 57 | 25.9% |
| Speed | 28 | 12.7% |
| Equipment | 13 | 5.9% |
| Interference | 13 | 5.9% |
| Privacy | 7 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
111 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 48.6% |
| Availability | 36 | 32.4% |
| Equipment | 8 | 7.2% |
| Indecency | 8 | 7.2% |
| Loud Commercials | 5 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
582 complaints relating to unwanted calls were recorded on this date, accounting for 51.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.4% |
| (702) 707-7660 | 4 | 0.7% |
| (210) 942-1148 | 2 | 0.3% |
| (210) 942-1216 | 2 | 0.3% |
| (612) 225-2998 | 2 | 0.3% |
| (619) 270-4236 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (808) 536-4880 | 2 | 0.3% |
| (888) 200-1237 | 2 | 0.3% |
| (202) 512-9993 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.