FCC Consumer Complaints – 2 July 2020
Introduction
A total of 951 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 2 July 2020, complaint volume fell from 1133 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 533 complaints.
Key statistics
- Total complaints
- 951
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (533)
- Most reported state/territory
- California (112)
Where the complaints came from
The 951 complaints recorded on 2 July 2020 were submitted from 641 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 11.8% |
| Texas | 89 | 9.4% |
| Florida | 78 | 8.2% |
| New York | 54 | 5.7% |
| New Jersey | 45 | 4.7% |
| Arizona | 35 | 3.7% |
| Illinois | 33 | 3.5% |
| Georgia | 32 | 3.4% |
| North Carolina | 31 | 3.3% |
| Washington | 31 | 3.3% |
| Other states and territories | 407 | 42.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 691 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 691 | 72.7% |
| Internet | 162 | 17.0% |
| TV | 78 | 8.2% |
| Radio | 16 | 1.7% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
691 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 533 | 77.1% |
| Billing | 58 | 8.4% |
| Availability (including rural call completion) | 39 | 5.6% |
| Equipment | 24 | 3.5% |
| Number Portability (keeping your number if you change providers) | 16 | 2.3% |
| Junk Faxes | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 5 | 0.7% |
| Privacy | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 68 | 42.0% |
| Billing | 52 | 32.1% |
| Speed | 20 | 12.3% |
| Interference | 10 | 6.2% |
| Equipment | 7 | 4.3% |
| Privacy | 5 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
78 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 52.6% |
| Availability | 23 | 29.5% |
| Loud Commercials | 7 | 9.0% |
| Equipment | 3 | 3.8% |
| Indecency | 2 | 2.6% |
| Interference | 2 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 533 complaints relating to unwanted calls on this date, representing 56% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 466-3908 | 5 | 0.9% |
| (315) 232-8257 | 3 | 0.6% |
| (208) 262-0000 | 2 | 0.4% |
| (210) 942-1192 | 2 | 0.4% |
| (719) 452-8970 | 2 | 0.4% |
| (877) 805-7744 | 2 | 0.4% |
| (202) 770-2258 | 1 | 0.2% |
| (205) 656-3049 | 1 | 0.2% |
| (206) 424-8459 | 1 | 0.2% |
| (206) 504-3835 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 466-3908 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.