FCC Consumer Complaints – 4 July 2020
Introduction
On Saturday, 4 July 2020, 251 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 674 complaints recorded the day before. Reports were received from 42 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 107 complaints.
Key statistics
- Total complaints
- 251
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (107)
- Most reported state/territory
- California (33)
Where the complaints came from
Reports recorded on 4 July 2020 show 251 complaints originating from 205 cities across 42 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 13.1% |
| Texas | 31 | 12.4% |
| Florida | 19 | 7.6% |
| New York | 17 | 6.8% |
| Georgia | 10 | 4.0% |
| Pennsylvania | 10 | 4.0% |
| Virginia | 9 | 3.6% |
| Illinois | 8 | 3.2% |
| Kentucky | 8 | 3.2% |
| Ohio | 8 | 3.2% |
| Other states and territories | 98 | 39.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 157 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 157 | 62.5% |
| Internet | 57 | 22.7% |
| TV | 28 | 11.2% |
| Emergency | 3 | 1.2% |
| Radio | 3 | 1.2% |
| Request for Dispute Assistance | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
Phone complaints
157 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 107 | 68.2% |
| Billing | 12 | 7.6% |
| Availability (including rural call completion) | 11 | 7.0% |
| Equipment | 11 | 7.0% |
| Privacy | 6 | 3.8% |
| Interference (including signal jammers) | 4 | 2.5% |
| Number Portability (keeping your number if you change providers) | 4 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
| Junk Faxes | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
57 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 42.1% |
| Billing | 15 | 26.3% |
| Speed | 9 | 15.8% |
| Interference | 4 | 7.0% |
| Equipment | 3 | 5.3% |
| Privacy | 2 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
28 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 53.6% |
| Indecency | 4 | 14.3% |
| Billing | 3 | 10.7% |
| Loud Commercials | 3 | 10.7% |
| Equipment | 2 | 7.1% |
| Privacy | 1 | 3.6% |
Availability and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.