FCC Consumer Complaints – 5 July 2020
Introduction
On Sunday, 5 July 2020, the Federal Communications Commission recorded 239 consumer complaints relating to telecommunications services, this represented a decline from the 251 complaints recorded the previous day. Reports were received from 41 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 88 complaints.
Key statistics
- Total complaints
- 239
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- Texas (25)
Where the complaints came from
Reports recorded on 5 July 2020 show 239 complaints originating from 188 cities across 41 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 25 | 10.5% |
| California | 21 | 8.8% |
| Kentucky | 13 | 5.4% |
| Florida | 12 | 5.0% |
| New Jersey | 12 | 5.0% |
| New York | 12 | 5.0% |
| Louisiana | 11 | 4.6% |
| Virginia | 11 | 4.6% |
| Ohio | 10 | 4.2% |
| Wisconsin | 10 | 4.2% |
| Other states and territories | 102 | 42.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 125 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 125 | 52.3% |
| Internet | 65 | 27.2% |
| TV | 31 | 13.0% |
| Radio | 16 | 6.7% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
125 complaints were recorded in this category, representing 52.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 70.4% |
| Availability (including rural call completion) | 16 | 12.8% |
| Billing | 10 | 8.0% |
| Equipment | 5 | 4.0% |
| Privacy | 3 | 2.4% |
| Interference (including signal jammers) | 2 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
65 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 35.4% |
| Billing | 17 | 26.2% |
| Speed | 11 | 16.9% |
| Equipment | 6 | 9.2% |
| Interference | 6 | 9.2% |
| Privacy | 2 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
31 complaints were recorded in this category, representing 13.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 38.7% |
| Billing | 10 | 32.3% |
| Indecency | 4 | 12.9% |
| Loud Commercials | 4 | 12.9% |
| Interference | 1 | 3.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.