FCC Consumer Complaints – 6 July 2020
Introduction
On Monday, 6 July 2020, the Federal Communications Commission recorded 900 consumer complaints relating to telecommunications services, complaint volume increased from 239 complaints the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 456 complaints.
Key statistics
- Total complaints
- 900
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (456)
- Most reported state/territory
- California (102)
Where the complaints came from
A total of 900 complaints were recorded on 6 July 2020, with reports originating from 635 cities in 48 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.3% |
| Florida | 80 | 8.9% |
| Texas | 71 | 7.9% |
| New York | 54 | 6.0% |
| Ohio | 46 | 5.1% |
| Michigan | 44 | 4.9% |
| Pennsylvania | 41 | 4.6% |
| Georgia | 36 | 4.0% |
| Illinois | 31 | 3.4% |
| New Jersey | 31 | 3.4% |
| Other states and territories | 362 | 40.2% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 601 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 66.8% |
| Internet | 193 | 21.4% |
| TV | 94 | 10.4% |
| Radio | 10 | 1.1% |
| Accessibility | 2 | 0.2% |
Phone complaints
601 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 456 | 75.9% |
| Billing | 50 | 8.3% |
| Availability (including rural call completion) | 39 | 6.5% |
| Equipment | 25 | 4.2% |
| Number Portability (keeping your number if you change providers) | 12 | 2.0% |
| Privacy | 8 | 1.3% |
| Interference (including signal jammers) | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Junk Faxes | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
193 complaints were recorded in this category, representing 21.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 85 | 44.0% |
| Billing | 55 | 28.5% |
| Speed | 24 | 12.4% |
| Equipment | 17 | 8.8% |
| Interference | 7 | 3.6% |
| Privacy | 5 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
94 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 52.1% |
| Availability | 19 | 20.2% |
| Loud Commercials | 11 | 11.7% |
| Indecency | 9 | 9.6% |
| Equipment | 5 | 5.3% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 456 complaints relating to unwanted calls were recorded on this date, representing 50.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (908) 441-6302 | 16 | 3.5% |
| (748) 512-4065 | 7 | 1.5% |
| (443) 347-6817 | 2 | 0.4% |
| (719) 452-8970 | 2 | 0.4% |
| (727) 610-6515 | 2 | 0.4% |
| (202) 739-8214 | 1 | 0.2% |
| (202) 869-8321 | 1 | 0.2% |
| (202) 932-3472 | 1 | 0.2% |
| (206) 855-5355 | 1 | 0.2% |
| (207) 248-8575 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (908) 441-6302 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.